Common Questions

Got Questions?
We've Got Answers.

Everything you need to know before booking — pricing, what we haul, scheduling, payment, and cancellations — answered straight.

Same-Day Available
💵 Flat-Rate Pricing
No Hidden Fees
📍 Loveland, CO

Your questions, answered.

Five things people want to know before they book. No fluff.

How do you figure out what my job will cost?

We price by volume — how much space your load takes up in the truck — not by weight or by how long the job takes. Everything is flat-rate and listed at drivebyjunk.com/pricing before you book. Most residential pickups run $100–$300. No phone quote required, no in-person estimate, no surprise add-ons at the curb.

What items will you haul — and what's off limits?

We take furniture, appliances, electronics, yard waste, construction debris, mattresses, tires (limit 4), and general household junk. We do not haul hazardous materials (paint, solvents, chemicals, asbestos, medical waste) or items that require special disposal permits. If you're unsure about a specific item, call (970) 342-8523 before booking.

How quickly can you pick up my stuff?

Same-day pickup is often available in Loveland, Fort Collins, and the surrounding area — book online before noon and check for open slots that day. We typically have next-day slots available six days a week. The booking page shows live availability; pick a date and time window that works and we'll confirm within minutes.

When do I get charged, and what payment methods do you take?

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover). No cash, no checks. A deposit is charged at booking to hold your slot; the remainder is collected at or after job completion. The exact deposit and balance amounts are shown during checkout — nothing happens until you confirm.

What if I need to cancel or move my appointment?

Life happens. You can reschedule or cancel up to 24 hours before your scheduled window at no charge — use the reschedule link in your confirmation email or call (970) 342-8523. Cancellations inside 24 hours may forfeit the deposit. We're a small local crew — give us as much notice as you can and we'll work with you.

Still have a question? Just call.

We're a small local team and we actually answer the phone. If something's not covered above, give us a ring before you book.

📞 (970) 342-8523 Book a Pickup →